MeKong Delta Tours -Vietnam Tour Operator specializing in MeKong Tours and Travel Services
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Terms and Conditions - How to make Reservation

 

Making travel reservations through Mekong Delta Tours - Asia Pacific Travel Vietnam is secure and guaranteed. In most of the cases, advance payment by credit card or bank transfer is required.

The Charge on your card will appear as Asia Pacific Travel Vietnam

Your use of this Web site is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.

Tour cost

Prices are according to category of accommodations, vehicles, meals , boats, and others services mentioned on each tour program.

How to make reservations

The reservation should be sent by fax, mail, or e-mail to:

Office in Hanoi Capital Vietnam :
Mekong Delta Tours - Asia Pacific Travel
Add : 66 Hang Than St., Ba Dinh Dist., Hanoi, Vietnam

Tel : (84.4) 37568868 - 38364212

Fax : (84.4) 37567862

Hotline : + 84.9.1 3224473

Email : pacifictravel@hn.vnn.vn

Office in Danang city - Vietnam :
Add: 79 Thanhlong St., Haichau Dist, Danang City,Vietnam
Tel: (84.511) 6 286 088
Fax: (84.511)3531897

Office in Hochiminh city - Vietnam :
Address : 127 BanCo Str - District 3 , Hochiminh city
Tel : 84.8.38334083

The reservation is validated only if you have received a confirmation of Adventure Tours upon your payment of deposit.

Confirmation [ Top]

You should acknowledge your reservation by fax, mail or e-mail to Asia Pacific Travel as soon as possible before your arrival to Vietnam. Your reservation is valid only if you have already acknowledged your reservation.

Cancellation [ Top]

If a client decides not to participate in the tour, the deposit will be retained to cover cancellation charges.

If you cancel 30 days before your arrival, deposit is full refundable.
If you cancel 10 -20 days before your arrival, 50% of deposit is refundable.
If you cancel less than 10 days before your arrival, deposit is non refundable.

No refund or reduction will be made to any member of GROUP/F.I.T who breaks the journey from the itinerary or any part of the itinerary in Vietnam.

Deposits [ Top]

A deposit of 20 % of the tour price per booking is required within 14 working days before your arrival.
Deposit should be made by credit card or bank transfer to the bank account of - ASIA PACIFIC TRAVEL Co ltd.

Payments [ Top]

By bank transfers :

  • Beneficiary name: AsiaPacific Travel Co., ltd.
  • Beneficiary address: 66 Hang Than st, Hanoi, Vietnam
  • Beneficiary Account number: 0021.370.748. 008
  • Bank name: Bank for Foreign Trade of Vietnam, Hanoi Branch
  • Swift code or Bank code for transfer: BFTV VNVX 002
  • Note: bank fees is on your side (Please choose OUR fees and take note "NO DEDUCTION" or "FULL VALUE")

Bank credit transfer as well as expenses, which must be charged by the customer, are credited on the above account.

Credit card : [form of authorization-by Winword file - by Acrobat PDF file ] ( this is the better way for payment)

For payment by credit card (2% for Visa/ Master card, 3% for Amex/ JCB card, free for Domestic card ) of expenses are charged by customer who has to fill in the form and make a copy of his credit card, then both documents must be faxed to the following number: (84.4) 37567862.

The form and photocopy of your passport must be sent to which are regarded as the final and legal proof of your payment for Adventure tours.


As the payment has been made, AdventureTours.vn will draw up a confirmation which is handed out to the customer when he is arrived in Vietnam.

For secure payment online through www.onepay.vn (Vietnamese secure payment system )
exchange fees:

3% for Visa/ Master card,
4% for Amex/ JCB card,
1% for Domestic card).

Please fill in the form below:

Customer name*

E-mail*

Phone number*

Fax

Address*

City*

Country*

Receiver address

Once receiving your information, we will send you a secure link for payment online. Note: (*) means necessary information.

MoneyBookers.com or Moneygram.com (Credit Card): As your payment options

Money Transfer:

Payment by money transfer service of Western Union
You can choose many of bank agents of Western Union in your country or do it online to transfer money to our company. Please follow the guide of http://www.westernunion.com
After that, please send us the bank code of this transaction by fax/ mail, then if it is approved, we will send you the confirmation. (Bank charge may apply. This, if any, will be settled by client)

Voucher
Vouchers are to be issued by Adventure Tours Asia Pacific Travel for all bookings. A copy of the clients' itinerary should be enclosed with the vouchers and should reach the clients on arrival or at the beginning of the booked arrangements.

Liability
Mekong Delta Tours - Asia Pacific Travel is committed to doing it's utmost to provide the services to the best of it's capacity and upon the satisfaction of it's clients. It's the understanding of the concerned parties that we acts as an intermediary between the clients and airlines, hotels, transport operators and other contractors providing the services to it's clients.

Mekong Delta Tours - Asia Pacific Travel will in no event be liable to the clients, by reason of breach of services or unsatisfactory services provided to the clients by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay and change in schedule or other adverse events, which are beyond the control of Mekong Delta Tours - Asia Pacific Travel and /or sustained by an act or default of any person or company providing the services to the clients. The clients warrant that Mekong Delta Tours - Asia Pacific Travel will not be responsible and/or liable for any additional expense and/or damage incurred due to any delay, accidents, natural disasters, political changes or social unrests.

Claims
All disputes, claims and litigation regarding the services will first be settled by way of negotiations and mutual understanding. In the event such negotiations and mutual understanding fail. The disputes, claims and litigation will be finally settled by arbitration of the Vietnam International Arbitration Centre (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 30 days after the end of the services.

Insurance [ Top]

Upon request. Insurance fee is 1.5USD per day per person, covered with accident insurance up to 10000 USD ( Ten thousand US Dollars) by Vietnam Insurance Company “BaoViet”.

Meals [ Top]

According to many types of our programes, breakfast is always included, and therefore you can make a choice for your convenience. Generally in remote areas, we suggest you to use our service for your meals because it’s probably more expensive and quite difficult for you to arrange it on your own.

Budget hotels - Home Stay - Overnight at Village : Generally these are small guest houses , mini hotels, home stay : basic room with or without Air condition room, separate bathroom.

Standard hotels : The standard of accommodation. Aircondition room, satellite T.V, hotel restaurant for breakfast, telephone, equal 2 stars stars international hotel.

Deluxe hotels : Equal 4 stars to 5 stars international hotel. A/C, 24 hours room service, often large rooms and good views, choice of oriental and western cuisine, telephone in each room, business centre, etc.

NOTE : In some areas, especially in remoted areas, there is no choice of standard or deluxe hotels, but sometimes there is only budget, or there is only guest house with basic condition.

 


 
 

 

MeKong Delta Tours - Asia Pacific Travel
Hanoi head office: 66 Hang Than St., Hanoi, Vietnam
Tel: (84.4) 38 364 212 - 37 568 868
Fax: (84.4) 37 567 862
USA/Canada Toll Free 1-866-208-6418
Australia Toll Free 03 90010198

Contact us by email

MeKong Delta Tours - Asia Pacific Travel in Danang
Add: 79 Thanhlong St., Haichau Dist, Danang City, Vietnam
Tel: (84.511) 6 286 088
Fax: (84.4) 37 567 862 /(84 511)3531897
Contact us by email

MeKong Delta Tours - Asia Pacific Travel in Hochiminh city
Add: 127 Ban Co St., Dist 3, Hochiminh City
Tel: (84.8)38333388 / 62729925/ 38337714
Fax: (84.8s) 38 334 083
Contact us by email

Business hours: 8:00 - 18:00 ( Monday - Saturday ) - 8:00 - 17:00 ( Sunday ) GMT+7

Copyright 2007 -2016,  Asia Pacific Travel (International Travel License No: 01-014/20 14/TCDL - GPLHQT)

All rights reserved

 
 
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